Track Your Order
Order tracking
Track your order
Two easy ways to see where your order is, and how to reach us if anything looks off.
Your dispatch email
When your order ships, we send a dispatch email with a tracking number and a link that follows the parcel in real time.
Can't find it? Check your spam or promotions folder before getting in touch.
Your account
If you created an account at checkout, sign in and open Order history to see the status and tracking for every order.
What each status means
Here's the journey your order takes, from checkout to your door.
1
Order confirmed
You receive a confirmation email with your order number, right after checkout.
2
Being prepared
We pick and pack your order within two working days.
3
Dispatched
You receive a dispatch email with your tracking number and a link to follow the parcel.
4
On its way
Track the parcel in real time using the link in your email.
5
Delivered
Your order arrives. If anything's not right, tell us — we'll put it right.
Tracking not updating? Carriers sometimes take a day to scan a new parcel into their system, and occasionally mark something delivered a little early. If tracking shows delivered but nothing's arrived, wait 24 hours, then get in touch and we'll open an investigation.