Velvara is an online home goods store offering textiles, tabletop, lighting, storage and decor — warm, tactile pieces made for everyday use. We are committed to considered products and straightforward, honest customer service.

These Terms of Service govern your use of our website and the purchase of products from Velvara. Our details are as follows:

• Legal entity: Velvara Limited
• Company registration: [COMPANY REG NUMBER]
• Registered address: [REGISTERED ADDRESS]
• Email: velvaragoods@outlook.com
• Phone: [PHONE OR REMOVE THIS LINE]
• Operating hours: [HOURS + TIMEZONE]

By visiting our website, browsing our products, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy and Refund Policy.

If you are using this website on behalf of a business or organisation, you represent that you have the authority to bind that entity to these terms.

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. Specifically, you agree not to:

• Use the site in any way that breaches applicable local, national, or international laws or regulations.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of our website, server, or database.
• Introduce viruses, trojans, worms, or other malicious or harmful material.
• Use automated tools, bots, or scrapers to harvest data or content from the site.
• Impersonate Velvara, its team, or any other person or entity.

We reserve the right to restrict or end access to our website at any time and for any reason without prior notice.

We make every effort to show our products as accurately as possible, including descriptions, images, dimensions and colours. Because many of our pieces use natural materials, slight variation between the photograph and the item you receive is normal, and your screen may render colour differently.

• All products are subject to availability and may be withdrawn at any time.
• We reserve the right to limit quantities of any product we offer.
• Product descriptions and specifications are provided in good faith but may occasionally contain errors.
• We reserve the right to discontinue any product at any time without notice.

All prices listed on our website are in Euros (EUR) and are inclusive of any applicable taxes unless otherwise stated.

• We reserve the right to change prices at any time without prior notice.
• If a pricing error is identified after your order is placed, we will contact you with the correct price and the option to proceed or cancel.
• Payment must be made in full at the time of purchase.
• We accept the payment methods displayed at checkout.
• All transactions are processed securely through our payment provider. We do not store your full payment card details.

Placing an order constitutes an offer to purchase the selected products. An order is only confirmed when you receive an order confirmation email from us. We reserve the right to refuse or cancel any order at our discretion.

• Orders are processed within two working days of confirmation.
• You will receive a dispatch notification with tracking details once your order has shipped.
• We are not responsible for delays caused by circumstances outside our control, including carrier delays or natural events.
• To change or cancel an order, email velvaragoods@outlook.com as soon as possible. We can usually help if the order has not yet been dispatched.

Estimated delivery times are shown at checkout and are indicative, not guaranteed.

• Standard shipping: free on orders over €75; a flat €6 on orders under €75.
• International shipping: a flat €24, where available.
• Velvara is not liable for delays caused by the carrier, customs, or events beyond our control.
• Risk of loss passes to you upon delivery of the products to you or your nominated address.

Our full Refund Policy governs all returns. In summary:

• Items may be returned within 30 days of delivery, unused and in their original packaging.
• Certain items may not be eligible for return where noted on the product page or required by law.
• Refunds are processed within a few working days of receiving and inspecting the returned item.
• Damaged or incorrect items should be reported promptly, with photos, so we can put it right.

All content on the Velvara website — including text, graphics, logos, images, product descriptions and software — is the property of Velvara and is protected by applicable copyright and intellectual property laws.

• You may not reproduce, distribute, modify or republish any content from our website without our prior written consent.
• You may not use our trademarks, brand name or logo without express written permission.
• Any unauthorised use may result in legal action.

Any content you submit to our site (such as reviews) remains yours, but by submitting it you grant Velvara a non-exclusive, royalty-free licence to use, display and distribute that content in connection with our business.

You may create an account to manage your orders and preferences. When creating an account, you agree to:

• Provide accurate, current and complete information during registration.
• Keep your login credentials secure and confidential.
• Notify us at velvaragoods@outlook.com if you suspect unauthorised access to your account.
• Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or close accounts that breach these terms or engage in fraudulent activity.

The following are prohibited when using the Velvara website or services:

• Submitting false, fraudulent or misleading orders or information.
• Using another person's payment information without their authorisation.
• Disrupting or interfering with our website or servers.
• Attempting to circumvent any security features or access restrictions.
• Posting or transmitting defamatory, offensive or unlawful content.
• Reselling products purchased from Velvara without our prior written consent.

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Velvara makes no warranties, express or implied, regarding:

• The accuracy, completeness or reliability of any content on our website.
• The uninterrupted or error-free operation of our website.
• The fitness of any product for a particular purpose beyond what is expressly stated.
• The security of information you transmit through our website.

Nothing in these terms affects your statutory rights as a consumer under applicable consumer protection law.

To the maximum extent permitted by applicable law, Velvara shall not be liable for any indirect, incidental, special, consequential or punitive damages, including:

• Loss of profits, revenue or data.
• Damages resulting from your inability to access or use our website.
• Damages resulting from any goods purchased through our website, beyond the purchase price of those goods.
• Any errors or omissions in our content or product listings.

Our total liability to you for any claim arising from your use of our website or products shall not exceed the total amount you paid us in the 12 months preceding the claim.

These Terms of Service are governed by and construed in accordance with the laws of [GOVERNING JURISDICTION — e.g. England & Wales]. Any disputes arising from or relating to these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Velvara reserves the right to update or modify these Terms of Service at any time. When we make changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify registered customers of material changes by email where reasonably practicable.

Your continued use of our website after changes are posted constitutes acceptance of those changes. We encourage you to review these terms periodically.

If you have any questions, concerns or feedback about these Terms of Service, please get in touch.