Get in Touch
We're here to help
Get in touch
A question about an order, advice on a piece, or help choosing something for a room — we're glad to hear from you.
Response time
Within two working days
Monday to Friday
Message us
Use the form below
We'll reply by email
Tell us the room, we'll point you at three things
If you're not sure where to start, that's the most useful message you can send. Tell us the space you're working on and the feeling you're after, and we'll come back with a short, honest shortlist rather than the whole catalogue.
For order questions, including your order number helps us get to an answer faster.
Before you write, a few quick answers
- Where's my order? Tracking is in your dispatch email. Anything unclear, send us the order number.
- Return or exchange? See our Return & Refund Policy — 30 days, return postage on us.
- Shipping and delivery? Rates and timings are on our Shipping Policy page.
- How do I care for a piece? Our Care Guide covers linen, wool, stoneware, wood, brass and more.
- Something else? Just email us — a real person reads every message.
A note on the form below: leave the message box as detailed as you like. The more you tell us about what you're after, the better our reply.