Orders are processed within two working days of your payment being confirmed. Working days are Monday to Friday, excluding public holidays.

• You'll get an order confirmation email straight after purchase.
• A separate dispatch email with tracking follows once your order is on its way.
• During busy periods — seasonal sales or holidays — processing may take a little longer. We'll flag any significant delay.

Rates are calculated at checkout based on your address and order total. All prices are in Euros (EUR).

We offer free standard shipping on domestic orders with a subtotal of €75 or more.

• The threshold is based on your subtotal after any discount codes are applied.
• Free shipping applies to standard domestic delivery. International orders are charged at the flat rate.
• It's applied automatically at checkout — no code needed.
• If your total drops below €75 after a change to your cart, the €6 rate applies.

Delivery estimates begin from the date your order is dispatched, not the date you order. Please allow two working days for processing first.

The estimate for your address is shown at checkout before you pay.

Once dispatched, you'll get a confirmation email with a tracking number and a link to follow your delivery.

If you haven't had a dispatch email within a few days of ordering, check your spam folder or email velvaragoods@outlook.com.

Please check your shipping address carefully at checkout. Velvara isn't responsible for orders sent to an incorrect or incomplete address provided by the customer.

• We can't redirect a parcel once it's been dispatched.
• Spotted a mistake? Email velvaragoods@outlook.com as soon as possible and we'll try to correct it before dispatch.

Where international shipping is available, a flat rate of €24 applies, shown at checkout.

• Any import duties, taxes or customs fees are the responsibility of the customer and are not included in the price you pay us.
• Customs processing can add time to international deliveries, and this is outside our control.

We pack every order carefully. If something goes wrong in transit:

• Damaged parcels — email us soon after delivery with your order number and a couple of photos.
• Missing parcels — if tracking shows delivered but nothing has arrived, wait 24 hours (carriers sometimes scan early), then contact us and we'll open an investigation.
• We'll arrange a free replacement or a full refund for verified lost or damaged orders.

We do everything we can to meet our estimates, but some things are beyond our control:

• Severe weather or events affecting carrier operations.
• Carrier disruptions, strikes or high-volume periods.
• Customs processing on international orders.
• An incorrect or incomplete address at checkout.
• Failed delivery attempts leaving a parcel held at a depot.

If there's a significant delay, we'll email you an update.

Any question about your shipment, tracking or delivery — we're happy to help.