Velvara is an online home goods store offering textiles, tabletop, lighting, storage and decor. This policy applies to personal information we collect through our website and in the course of fulfilling your orders.

For the purposes of data protection law, the data controller is:

• Legal entity: Velvara Limited
• Company registration: [COMPANY REG NUMBER]
• Registered address: [REGISTERED ADDRESS]
• Contact email: velvaragoods@outlook.com

We collect information you give us directly and information gathered automatically as you use the site.

Information you provide:

• Name, email address, shipping and billing address, and phone number when you place an order or create an account.
• Order history and preferences.
• Any message you send us, and its contents.
• Marketing preferences, if you sign up to our email list.

Information collected automatically:

• Device and browser type, IP address, and general location.
• Pages viewed, items browsed, and how you arrived at our site.
• Cookie and similar identifiers (see section 5).

We use your personal information to:

• Process, fulfil and deliver your orders, and keep you updated on their progress.
• Respond to your questions and provide customer support.
• Manage your account, if you create one.
• Send marketing emails, where you have chosen to receive them.
• Detect, prevent and investigate fraud or misuse.
• Improve our products, website and service.
• Meet our legal and tax obligations.

Where data protection law requires a legal basis, we rely on the following:

• Contract — to process and deliver the orders you place with us.
• Consent — for marketing emails and non-essential cookies, which you can withdraw at any time.
• Legitimate interests — to run and improve our business, secure our site, and prevent fraud, balanced against your rights.
• Legal obligation — to keep records required by tax and consumer law.

We use cookies and similar technologies to keep the site working, remember your cart, understand how the site is used, and — with your consent — support marketing.

• Essential cookies keep the cart and checkout functioning. These cannot be switched off.
• Analytics cookies help us understand how visitors use the site.
• Marketing cookies measure and support advertising, and are only set with your consent.

You can manage cookies through the banner on our site and through your browser settings. Blocking some cookies may affect how the site works.

We do not sell your personal information. We share it only with parties that help us run the store, and only as far as needed:

• Our e-commerce platform, which hosts the store and processes orders.
• Payment providers, to take payment securely.
• Shipping and fulfilment partners, to deliver your order.
• Email and analytics providers, to send communications you've opted into and understand site usage.
• Professional advisers and authorities, where required by law.

We keep personal information only for as long as we need it for the purposes described here, including to meet legal, accounting or reporting requirements.

• Order and transaction records are kept as required by tax and consumer law.
• Account information is kept while your account is active.
• Marketing data is kept until you unsubscribe or ask us to remove it.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, where we have no ongoing need to keep it.
• Object to or restrict certain processing.
• Receive a copy of your information in a portable format.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these, email velvaragoods@outlook.com. You also have the right to complain to your local data protection authority.

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. Payments are encrypted and handled by our payment provider. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

Some of the providers we work with may process your information in countries other than your own. Where that happens, we take steps to ensure your information continues to be protected in line with applicable data protection law.

Our website is not intended for children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with their information, please contact us and we will remove it.

We may update this policy from time to time. When we do, we will change the "Last updated" date above and, where changes are significant, let registered customers know by email.

If you have any questions about this policy or how we handle your information, please get in touch.