Velvara ships within the United States only. Standard delivery costs you nothing, whatever the order size.
1. Processing Time
We process each order within 1 to 3 business days of purchase. Business days mean Monday through Friday, public holidays excluded. Orders that come in after 2:00 PM EST start counting from the next business day. At busy times processing can run longer, and we email you if your order is going to be late.
2. Delivery Estimates
Standard shipping takes an estimated 5 to 10 business days from the day the order ships. These are estimates rather than guaranteed delivery dates, and they count from the ship date, not the date you ordered. Weather, carrier backlogs and other events outside our control can stretch them.
There is no express service at the moment.
3. What Shipping Costs
You pay nothing for standard shipping, whatever you spend, and no code is needed. Should a paid option ever be offered, its price will appear at checkout before you pay, and it will be charged only if you select it.
4. Carriers
We hand parcels to USPS, UPS, FedEx or DHL. The choice is ours and turns on size and destination, so a particular carrier cannot be promised.
5. Tracking
On the day your order ships, we email you its tracking number. It can be 24 to 48 hours before the first scan shows. Follow it on the carrier's website, or ask our Where is my order page to resend the details.
6. Where We Deliver
Delivery is available to United States addresses only. Checkout does not currently accept an address in another country.
7. Getting the Address Right
Please check that the address you enter is accurate and complete, with street, apartment or unit, city, state and ZIP code. The customer is responsible for an address being correct. Spot an error? Tell us at once; the address can be changed only until the order ships.
When a parcel returns to us because of a wrong or incomplete address, or because delivery was refused, we contact you with two options: a resend, for which you pay the new postage, or a refund of the goods.
8. Lost or Damaged Parcels
If your parcel is still missing a week after its estimated delivery date, contact us with the order number and tracking number. Report a damaged parcel within 48 hours of delivery, with photos. We then raise a carrier claim, normally settled in 5 to 10 business days, and follow it with a replacement or a full refund.
9. Contact
- VELVARA LIMITED (Velvara)
- Registered address: Unit 903A, 9/F, Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong, HK
- Write: support@velvaraliving.com
- Call: +1 888 601 7172
- Hours: Monday – Friday, 9:00 AM – 6:00 PM EST